Payment Policy

Dear Valued Student,

Thank you for choosing MathLab Institute! We are delighted to welcome you to our learning community. At MathLab Institute, we prioritize transparency and strive to provide a seamless learning experience through our comprehensive mathematics education programs.

By enrolling in our services, you agree to the terms and conditions outlined in this Payment Policy. Your access and usage of our platform are also governed by our Terms and Conditions and Privacy Policy, which are available on our website.

We encourage you to carefully read the following payment terms before subscribing to our services.

1. Subscription Plans & Payments

1.1 Subscription Plans

• MathLab Institute offers various course subscriptions and programs including CSIR NET/JRF, IIT JAM, PG Entrance, Kerala SET, Foundation Mathematics, and other specialized courses.
• Each subscription plan is structured to ensure that students receive uninterrupted access to course materials, recorded lectures, and study resources.
• Details regarding the different course tiers, benefits, and pricing are available on our official website.

1.2 Subscription Validity

• Each subscription plan is valid for the duration specified at the time of purchase (typically ranging from 6 months to 1 year depending on the course).
• Subscribers will have full access (subject to the features given in the plan) to the platform for the duration of their active subscription.

1.3 Automatic Renewal

• To ensure continuous access, certain subscriptions may renew automatically on an annual or course-specific basis.
• If you do not wish to continue your subscription, you can cancel at any time; otherwise, it will renew automatically.
• A notification regarding upcoming renewals will be sent in advance.

1.4 Payment Processing

• All payments are securely processed through authorized payment gateways to ensure a safe transaction experience.
• We accept various payment methods, including major credit/debit cards, UPI, net banking, and digital wallets.
• Payment confirmations will be sent to the registered email ID upon successful transaction.

1.5 Pricing & Taxes

• Course fees are displayed on our website and are subject to applicable taxes based on the student's location.
• Prices may vary due to currency exchange rates or regional tax regulations.

2. Cancellation & Refund Policy

2.1 Subscription Cancellation

• Students may cancel their subscription at any time through their account settings or by contacting our support team.
• If canceled before the renewal date, the subscription will not be renewed, but the student will continue to have access until the subscription expires.
• Cancellation requests must be made before the next billing cycle to avoid automatic renewal charges.

2.2 Refund Policy

• No refunds will be provided for partially used or unused subscription periods.
• Refunds are applicable only in the following cases:
  • Duplicate payments made due to technical errors.
  • Technical issues that prevent access to the platform, verified by our support team.
  • Other exceptional circumstances approved at the discretion of MathLab Institute.
• Refund requests must be submitted within 7 days of payment.
• Approved refunds will be processed within 14 business days through the original payment method.

2.3 Course Upgrades & Changes

• Students can upgrade their subscription at any time by selecting a higher-tier plan. Additional charges will be applied on a pro-rata basis.
• Course change requests will be evaluated on a case-by-case basis.
• Refunds or credits are not provided for course changes or downgrades.

3. Payment Disputes & Chargebacks

3.1 Handling of Unauthorized Chargebacks

• If an unauthorized chargeback is initiated, the student's account may be immediately suspended pending resolution.
• We recommend that students contact our support team before initiating a chargeback to resolve any disputes efficiently.

3.2 Dispute Resolution Process

• If you believe a payment was unauthorized or incorrect, you should notify our support team immediately.
• All payment disputes will be handled in compliance with applicable banking regulations and legal requirements.

4. Course Modifications & Pricing Changes

4.1 Course Plan Modifications

• MathLab Institute reserves the right to modify course content, schedules, and features at any time.
• Any significant modifications will be implemented with prior notice to the students.

4.2 Pricing Adjustments

• We reserve the right to revise course fees at our discretion.
• Students will be notified of any pricing changes via email or website notifications before the new rates take effect.
• Continued use of the platform after pricing changes signifies acceptance of the new rates.

Contact & Support

For any queries related to payments, subscriptions, or refunds, please reach out to our support team:

• Email: info@mathlabinstitute.com
• Phone: +91 8281441545