Privacy Policy
Welcome to MathLab Institute. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy outlines how we collect, use, and protect your information when you use our website, services, and educational programs.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, educational background, and other contact details provided during registration or enrollment.
- Payment Information: Credit/debit card details, billing address, and other payment-related information processed through secure payment gateways.
- Usage Information: Information about how you use our website and services, including IP address, browser type, device information, pages visited, time spent on pages, and browsing history.
- Academic Information: Course enrollment details, progress reports, test scores, attendance records, and performance metrics.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our platform.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our educational services and course offerings.
- To process payments and manage course enrollments and subscriptions.
- To communicate with you about your courses, account updates, class schedules, and our services.
- To provide customer support and respond to your inquiries.
- To send you educational materials, study resources, and course-related notifications.
- To analyze usage patterns and improve our platform's functionality and user experience.
- To comply with legal obligations and protect our rights and the safety of our students.
- To send promotional materials and marketing communications (with your consent).
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information only in the following cases:
- With Your Consent: When you explicitly authorize us to share your information.
- Legal Compliance: To comply with legal obligations, court orders, or government requests.
- Protection of Rights: To protect our rights, property, and safety, or that of our students and staff.
- Service Providers: With trusted service providers who assist us in operating our website, conducting our business, payment processing, and delivering services to you. These parties are obligated to maintain confidentiality.
- Educational Partners: With educational institutions or examination bodies when necessary for course certification or official purposes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
4. Security of Your Information
We take reasonable and appropriate measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. We implement industry-standard security practices including:
- Secure Socket Layer (SSL) encryption for data transmission.
- Regular security audits and vulnerability assessments.
- Restricted access to personal information on a need-to-know basis.
- Secure payment gateways for financial transactions.
However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access and obtain a copy of your personal information.
- Correction: You can update or correct inaccurate or incomplete information.
- Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.
- Opt-Out: You can opt out of receiving promotional communications at any time.
- Data Portability: You can request a copy of your data in a structured, commonly used format.
You can exercise these rights by contacting us at info@mathlabinstitute.com.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand user preferences, track usage patterns, and improve our services. You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Academic records may be retained for longer periods as required by law or educational regulations.
8. Children's Privacy
Our services are intended for students of all ages. For students under 18 years of age, we require parental or guardian consent for enrollment and data collection. Parents and guardians have the right to access, modify, or delete their child's information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@mathlabinstitute.com
- Phone: +91 8281441545
- Address: MathLab Institute Pvt. Ltd., Ernakulam, Kerala, India
Last Updated: February 2025